Shipping & Returns
Shipping Policy
Assuage Therapies Shipping Policy
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Domestic Shipping
We are pleased to offer free standard shipping on all domestic orders over $75. For orders under $75, a flat rate shipping fee of $4.99 will apply. Orders are processed within 1-2 business days and are shipped via USPS or a comparable carrier.
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International Shipping
For our international customers, shipping rates are calculated at checkout based on your location and the weight of the package. Please note that international customers are responsible for any customs fees, taxes, or duties that may apply.
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Expedited Shipping
Expedited shipping options are available at an additional cost, calculated at checkout. Please note that orders must be placed by 12 PM EST for same-day expedited shipping.
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Order Tracking
Once your order has been shipped, you will receive an email with tracking information, allowing you to monitor your package's journey to its destination.
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Delivery Timeframes
- Standard Domestic: 5-7 business days
- Expedited Domestic: 2-3 business days
- International: Varies by location
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Out-of-Stock Items
If an item in your order is out of stock, we will notify you via email and provide you with an estimated restock date. You will have the option to wait for the item to be restocked or to receive a refund.
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Shipping Liability
Assuage Therapies is not responsible for any delays, lost packages, or damages that may occur once the package has left our facility. If you experience any issues with your delivery, please contact the carrier directly.
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By making a purchase with Assuage Therapies, you agree to this shipping policy. We reserve the right to update or modify this policy at any time without prior notice. Thank you for choosing Assuage Therapies for your holistic wellness needs.
Return & Exchange Policy
Return Eligibility
We stand by the quality of our products and want you to be fully satisfied with your purchase. However, if you find that our product does not meet your expectations, you may be eligible for a return within 14 days of the purchase date. Please note that to be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Return Process
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Initiate Return: Contact our customer service team via email to initiate the return process. Please include your order number and reason for the return.
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Inspection: Once we receive your returned item, it will undergo an inspection to ensure it meets our return criteria.
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Refund or Store Credit: After inspection, if your return is approved, we will issue a refund to the original payment method or provide you with store credit, less any shipping costs. Please allow 7-10 business days for the refund to be processed.
Non-Returnable Items
The following items are non-returnable:
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Gift cards
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Items purchased during sales or with discount codes
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Opened or used products
Shipping Costs
The customer is responsible for all return shipping costs unless the item received is incorrect or damaged. We recommend using a trackable shipping service to ensure your return is received.
By making a purchase with Assuage Therapies, you agree to this return policy. We reserve the right to update or modify this policy at any time without prior notice. Thank you for your understanding and for choosing Assuage Therapies for your wellness needs.
FREE SHIPPING FOR ORDERS $75+